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Frequently Asked Questions
Minimum Order Quantity
A 1.1 — The MOQ varies depending on the product category, specification, customization level, and finishing requirements. For standard aluminum alloy or PVC door & window models, the typical MOQ is 5–20 units per model. For highly customized specifications or special surface finishes, the MOQ may be increased appropriately to ensure production efficiency and cost optimization.
A 1.2 — Yes, mixed orders are acceptable, provided that the selected models fall within the same product category and share compatible production processes. Please submit our product configuration list for assessment and confirmation.
A 1.3 — Sample orders below the MOQ can be accommodated for evaluation purposes. Additional tooling or setup fees may apply, and unit pricing may differ from bulk order pricing.
Wholesale Pricing Policy
A 2.1 — Wholesale pricing is determined based on order volume, product specifications, material configuration, finishing requirements, and shipping terms. Upon receipt of a complete inquiry including model, size, quantity, and technical requirements, we will issue a formal quotation under EXW, FOB, CFR, or CIF terms.
A 2.2 — Yes. Tiered pricing is available for large-volume orders, where unit cost decreases progressively with increased total quantity. Please provide your estimated purchase quantity for a tailored quotation.
A 2.3 — Standard payment terms are 30% T/T deposit upon contract confirmation and 70% balance before shipment, or irrevocable L/C at sight for applicable orders. Flexible credit arrangements may be considered for strategic long-term partners.
Lead Time & Logistics Process
A 3.1 — Lead time varies by product type, order volume, and customization requirements. For standard models with existing tooling, typical lead time is 3–4 weeks after deposit confirmation. Complex or fully customized projects may require 8–10 weeks or longer. The precise schedule will be stated in the Pro Forma Invoice (PI).
A 3.2 — We provide complete export logistics coordination, including packing, documentation (CI, PL, COO, etc.), container booking, customs declaration at origin, and vessel arrangement according to agreed shipping terms. Tracking details including vessel name and ETA will be provided upon shipment.
A 3.3 — In the event of shipping delay or damage, we will coordinate closely with contracted logistics providers and insurance parties, providing required documentation to support claims. Corrective actions or replacement solutions will be evaluated based on the incident assessment and insurance policy conditions.